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Policies

All renters must sign a waiver of liability. 

Waivers are required for anyone in your party who may use your rental equipment.

Pre-payment is required.

Pick Up & Drop Off. 

Your rafting equipment will be available beginning 7:00 AM the first day of your reservation. 

All rental equipment must be returned by 7:00 PM the last day of your reservation.

Pick Up and Drop Off will happen through our contactless dropbox system. Further instructions (location, directions, etc.) will be sent with your completed reservation confirmation.

We offer boat delivery and retrieval in the Fairbanks area for $25 each way upon request.

Early Pick Up: If you need to GUARANTEE your boat will be available for pick up on a certain day, you must book the boat for that day. Evening pick up on the day prior to your rental may be accommodated based on boat availability, but cannot be guaranteed. There will be a $25 fee for this service. Please contact us if you would like to learn more about this option.

Late Drop Off: Please let us know as soon as possible. There may be another renter expecting your boat for a trip the next day! You will be charged a one time $50 fee plus the single day rental rate for each day you keep the boat past your reservation date. If you expect you may be late, we suggest just reserving the boat. Reserving ahead of time gives you a cheaper rate and is more considerate for the next renter.

Cancellations

  • Full refund if customer cancels more than 30 days prior to the rental pick-up date.

  • 50% refund if customer cancels between 15-30 days prior to the rental pick-up date.

  • 20% refund if customer cancels between 7-14 days prior to the rental pick-up date.

  • No refunds if customer cancels less than 7 days prior to the rental pick-up date.

  • A full refund is available if customer cancels within 24 hours of booking and the cancellation occurs at least 7 days prior to the rental pick-up date.

Damage Fees

Alpacka packrafts are durable but do require some general care in order to maintain the longevity of the boat. A few basic practices will go a long way toward preserving the boats and saving you damage fees. You will be responsible for any costs incurred for significantly damaged or lost rental equipment. Generally, charges will not be applied to normal wear and tear on all equipment as deemed by Northern Alaska Packrafts, LLC. An itemized list of estimated costs for damages is available below.

Here are a few best practices to follow when handling a packraft:

  • Rinse sand, gravel, silt, and debris from inside and outside of boats.

  • Dry boats after each use. (Otherwise they sour and smell like cat urine.)

  • Disassemble and dry paddles after each use, or else they become impossible to break apart and put back together.

  • Always pick up boats by the hull and grab loops. Picking up the packrafts by the spraydeck, seat or air valves damages them. This is the most common cause of damage and the easiest to avoid!

  • Avoid scraping along rocks and gravel bars when possible.

  • Avoid using paddle blade to push off riverbed when feasible.

  • Keep sand and silt out of inflation valve.

Should a packraft or any accessories be returned with damages, the following charges may apply:

NAP Damage Fees Table
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